Delete your Baseline account

Delete from the app

1. Open Baseline Athlete and sign in.
2. Go to the Profile tab.
3. Tap Account settings.
4. Tap Delete account.
5. Type DELETE to confirm, then tap Delete my account.

Deletion happens immediately. It cannot be undone.

If you can't sign in

Email support@digitaldugout.co from the address on the account and ask us to delete it. We will verify ownership and complete the deletion within 30 days.

What is deleted

Deleting your account permanently removes:

• Your account, profile, name, email address and profile photo
• Every metric you have logged, and your goals and benchmarks
• Your XP, levels, streaks and badges
• Your daily quest and wellness check-in history
• Your Game IQ sessions and answers
• Your uploaded film and the coaching feedback on it
• Your weekly reports
• Your links to coaches, parents, teams and organizations
• Your sign-in credentials, including any Google or Apple connection
• Your notification settings and device tokens

What is kept, and for how long

• Billing records. If you had a paid subscription, our payment processor (Stripe) retains invoice and transaction records for up to 7 years, as required by tax and financial regulations. These are kept by Stripe, not in the Baseline app, and are not linked to an active account.
• Your active subscription is cancelled as part of deletion, and a confirmation email is sent to whoever it was billed to.
• Content other people own. If a coach or organization created content that other accounts use, that content stays with them. Your personal data is removed from it.
• Backups. Routine encrypted backups may contain your data for up to 35 days before they expire. Backups are not used to restore deleted accounts.

Accounts for players under 13

A parent or guardian can request deletion of their child's account at any time by emailing support@digitaldugout.co. If consent is declined when an account is first requested, no account is created and the request is discarded.